Table of Contents

DECLARATION ……………………………………………………………………………………………………………………………… i
ACKNOWLEDGEMANT …………………………………………………………………………………………………………………. ii
ABSTRACT ………………………………………………………………………………………………………………………………….. iii
CHAPTER ONE …………………………………………………………………………………………………………………………….. 4
1. INTRODUCTION ………………………………………………………………………………………………………………… 4
1.1 Background to the Study …………………………………………………………………………………………….. 4
1.2 Statement of Research Problem ………………………………………………………………………………….. 7
1.3 Research Question …………………………………………………………………………………………………….. 9
1.4 Research Aim and Objectives ………………………………………………………………………………………. 9
1.5 Research Hypothesis ………………………………………………………………………………………………….. 9
Scope and Limitation of Study ……………………………………………………………………………………………… 10
1.7 Significance of Study ………………………………………………………………………………………………… 10
1.8 Research Methodology …………………………………………………………………………………………….. 12
1.9 Organization of Study ………………………………………………………………………………………………. 12
CHAPTER TWO ………………………………………………………………………………………………………………………….. 14
LITERATURE REVIEW ………………………………………………………………………………………………………………. 14
2.0 Introduction ……………………………………………………………………………………………………………. 14
2.2 Conceptual Review …………………………………………………………………………………………………… 18
2.2.1 Diversity ……………………………………………………………………………………………………………… 18
2.2.2 Workplace Conflict and grievances …………………………………………………………………………. 23
2.2.3 Causative Factors of Work-place Conflict ………………………………………………………………………. 25
2.3 Classification of Workplace Conflict…………………………………………………………………………………. 27
2.3.1 Types of Grievances ……………………………………………………………………………………………… 29
2.4 Double Effects of Diversity ………………………………………………………………………………………… 34
2.5 Managing Diversity in the Nigeria Organizational Context …………………………………………….. 39
2.6 Grievance Handling Procedure ………………………………………………………………………………….. 44
Theoretical underpinning of the Study ………………………………………………………………………………….. 46
CHAPTER THREE ………………………………………………………………………………………………………………………… 48
RESEARCH METHODOLOGY …………………………………………………………………………………………………….. 48
3.1 Research Purpose ………………………………………………………………………………………………………….. 49
3.2 Research Method ………………………………………………………………………………………………………….. 49
3.3 Research Philosophy ……………………………………………………………………………………………………… 51
3.4 Research Strategy …………………………………………………………………………………………………………. 52
3.5 Method for Collecting Data…………………………………………………………………………………………….. 53
3.6 Target Population …………………………………………………………………………………………………….. 55
3.7 Sampling Technique ………………………………………………………………………………………………………. 56
3.7.1 Sample Size …………………………………………………………………………………………………………. 56
3.8 Sampling Criteria …………………………………………………………………………………………………………… 57
3.9 Method of Data Analysis …………………………………………………………………………………………… 57
3.10 Moral Consideration ……………………………………………………………………………………………………. 58
3.11 Research Limitation …………………………………………………………………………………………………….. 59
CHAPTER FOUR …………………………………………………………………………………………………………………………. 60
DATA PRESENTATION AND ANALYSIS ……………………………………………………………………………………….. 60
4.1 Introduction …………………………………………………………………………………………………………………. 60
CHAPTER FIVE …………………………………………………………………………………………………………………………… 75
DISCUSSION …………………………………………………………………………………………………………………………… 75
5.1 Discussion of Findings ………………………………………………………………………………………………. 75
CHAPTER SIX ……………………………………………………………………………………………………………………………… 80
6.1 Conclusion ………………………………………………………………………………………………………………. 80
6.2 Recommendations …………………………………………………………………………………………………… 82
REFLECTION ………………………………………………………………………………………………………………………………. 84
REFERENCES ……………………………………………………………………………………………………………………………… 87
QUESTIONNAIRE ……………………………………………………………………………………………………………………….. 95