Table of Contents

Acknowledgments ………………………………………………………………………………………………………………….. 1
Abstract ………………………………………………………………………………………………………………………………… 6
Chapter 1: Introduction ………………………………………………………………………………………………………….. 7
1.1 Background of the problem…………………………………………………………………………………………….. 7
1.2 Research suitability ……………………………………………………………………………………………………… 10
1.3 Recipients of the Research ……………………………………………………………………………………………. 11
1.4 Scope of Research ……………………………………………………………………………………………………….. 11
1.5 Approach to the dissertation …………………………………………………………………………………………. 12
1.6 Organisation of the dissertation …………………………………………………………………………………….. 13
1.7 The major contributions of the study ……………………………………………………………………………… 15
Chapter 2: Literature Review …………………………………………………………………………………………………. 16
2.1 Introduction to literature review ……………………………………………………………………………………. 16
2.2 Banking Industry in Angola ………………………………………………………………………………………….. 16
2.3 Introduction to the concept …………………………………………………………………………………………… 20
2.3.1 Carroll’s four-part model of corporate social responsibility ……………………………………………. 22
2.3.1.1 Economic Responsibilities ……………………………………………………………………………………. 22
2.3.1.2 Legal responsibilities …………………………………………………………………………………………… 22
2.3.1.3Ethical Responsibilities …………………………………………………………………………………………. 23
2.3.1.4 Philanthropic Responsibilities ………………………………………………………………………………. 23
2.3. 2 Contextual focus on corporate social responsibility ……………………………………………………… 25
2.3.2.1 Economic Responsibilities ……………………………………………………………………………………. 27
2.3.2.2 Philanthropic responsibilities ……………………………………………………………………………….. 27
2.3.2.3 Legal Responsibilities ………………………………………………………………………………………….. 28
2.3.2.4 Ethical Responsibilities ………………………………………………………………………………………… 28
2.4 Corporate social responsibility in banks …………………………………………………………………………. 29
2.4.1 CSR in banks in the developing world …………………………………………………………………………. 33
2.4. 1.1 The Financial Crisis …………………………………………………………………………………………….. 35
2.5 Emergence of CSR in Developing countries …………………………………………………………………… 37
2.5.1 Motives for engaging in CSR …………………………………………………………………………………… 39
2.6 Conclusion chapter 2 ……………………………………………………………………………………………………. 45
Chapter 3: Research Methodology: ………………………………………………………………………………………… 47
3.1 Research Questions ……………………………………………………………………………………………………… 48
3.2 Hypotheses Development …………………………………………………………………………………………….. 49
3.3 Proposed Methodology ………………………………………………………………………………………………… 50
3.4 Research Philosophy: Positivism …………………………………………………………………………………… 50
3.5 Ontology ……………………………………………………………………………………………………………………. 51
3.6 Research Approach: Deductive ……………………………………………………………………………………… 51
3.7 Research Strategy ………………………………………………………………………………………………………… 53
(Burton, 2000, p.144). …………………………………………………………………………………………………… 53
3.8 Research Choice ………………………………………………………………………………………………………….. 54
3.9 Time Horizons ……………………………………………………………………………………………………………. 55
3.10 Data collection Methods …………………………………………………………………………………………….. 56
3.10.1 Questionnaires ……………………………………………………………………………………………………. 57
3.10.2 Semi- Structured Interviews …………………………………………………………………………………. 60
3.11 Sample……………………………………………………………………………………………………………………… 63
3.11.1 Sample size …………………………………………………………………………………………………………. 64
3.12 Research Ethics …………………………………………………………………………………………………………. 65
3.13 Limitations of the research ………………………………………………………………………………………….. 66
Chapter 4: Data Findings and Analysis …………………………………………………………………………………….. 68
4.1Questionnaire Analysis …………………………………………………………………………………………………. 69
4.1.1 Demographic Characteristics ………………………………………………………………………………….. 69
4.1.2 Ranking of CSR Dimensions by bank managers …………………………………………………………. 74
4.1.2.1 Bank Mangers Attitudes on the CSR Conceptualisation ……………………………………………… 77
4.1.3 Hypothesis testing …………………………………………………………………………………………………. 79
4.2 Interview Data Analysis ……………………………………………………………………………………………….. 80
4.3 Culture……………………………………………………………………………………………………………………….. 85
4.4 Data comparison: comparing data from the quantitative and qualitative data sources …………… 87
Chapter 5 Conclusions and Recommendations ………………………………………………………………………… 89
5.1 Angolan Bank Managers attitudes on the CSR Conceptualisation ……………………………………… 89
5.2The majors drivers for CSR in Angolan banks …………………………………………………………………. 91
5.3 The CSR activities banks pursuing are pursing ……………………………………………………………….. 93
Chapter 6 Self -Reflection ……………………………………………………………………………………………………… 95
6.1 Reflection on Process …………………………………………………………………………………………………… 95
6.2 Reflection on sources …………………………………………………………………………………………………… 97
6.3 Reflection on the formulation of dissertation process……………………………………………………….. 98
6.4 Reflection on own learning …………………………………………………………………………………………… 99
6.5 Skills Development ……………………………………………………………………………………………………. 101
6.5.1 Time management ………………………………………………………………………………………………. 101
6.5.2 Decision Making ………………………………………………………………………………………………….. 101
6.5.3 Ability to challenge myself ……………………………………………………………………………………. 102
6.6 Future applications of learning ……………………………………………………………………………………. 103
Chapter 7: Bibliography ………………………………………………………………………………………………………. 104
Chapter 8: Appendices ………………………………………………………………………………………………………… 125
Appendix 1: The number of banks operating in Angola ……………………………………………………….. 125
Appendix 2: Scholars defining CSR (source: adapted from Russell (2010 p.44-47) ………………… 126
Appendix 3: Characteristics of CSR in developing countries ………………………………………………… 128
Appendix 4: Questionnaire ………………………………………………………………………………………………. 129
Appendix5: Cover Letter …………………………………………………………………………………………………. 130
Appendix 6: Interview Questions ……………………………………………………………………………………… 131
Appendix 7: CSR Group Statistics ……………………………………………………………………………………. 132
Appendix 8: Independent Samples Test …………………………………………………………………………….. 133