Table of Contents

Declaration……………………………………………………………………………………….6
Acknowledgment…………………………………………………………………………………7
Abstract……………………………………………………………………………………………8
Chapter 1 – Introduction & Background…………………………………………………………9
1.1 Introduction……………………………………………………………………………..9
1.2 Background…………………………………………………………………………..11
1.3 Research Aim…………………………………………………………………………12
1.4 Research Objective…………………………………………………………………..12
1.5 Research Question……………………………………………………………………..12
Chapter 2 – Literature Review……………………………………………………………………..13
2.1 Introduction………………………………………………………………………….14
2.2 The impact of human resource management practices in hospitality industry………15
2.3 Quality of work life & Job satisfaction………………………………………………17
2.4 Reward management system in Hotel Industry……………………………………..20
2.5 Does incentive plan provide wages? ………………………………………………………………..22
2.6 Non – financial factors in retirement………………………………………………..23
2.7 Compensation practices and organization performance…………………………….25
2.8 Employee Motivation in Hotels…………………………………………………….28
2.9 Organization culture and quality towards work…………………………………….30
2.10 Employee engagement in Hospitality Industry…………………………………34
2.11 Attrition and competencies in Hospitality Industry……………………………36
2.12 Employee turnover concept in Hospitality Industry……………………………38
2.13 Performance Related Pay………………………………………………………..41
Chapter 3 – Methodology……………………………………………………………………….46
3.1 Introduction…………………………………………………………………………46
3.2 Research Philosophy…………………………………………………………………46
3.3 Research Design & Approach………………………………………………………..47
3.4 Research Collection………………………………………………………………….48
3.5 Research Sampling…………………………………………………………………..49
3.6 Data Collection……………………………………………………………………..50
3.6.1 Primary Data……………………………………………………………..50
3.6.2 Secondary Data………………………………………………………….52
3.7 Interview Selection and Survey……………………………………………………53
3.7.1 Linking to the research…………………………………………………..54
3.7.2 Data Standard……………………………………………………………54
3.7.3 Preparing the interviews and surveys……………………………………55
3.8 Ethical Issues………………………………………………………………………56
3.9 Research Limitations………………………………………………………………57
Chapter 4 – Findings, Analysis and Discussion……………………………………………….58
4.1 Introduction……………………………………………………………………….58
4.2 Interview Participants and Survey respondents profile……………………………58
4.3 Qualitative Questionnaires…………………………………………………………58
4.4 Quantitative Questionnaires……………………………………………………….66
Chapter 5 – Conclusion & Recommendation………………………………………………….78
5.1 Conclusion………………………………………………………………………….78
5.2 Recommendation…………………………………………………………………..79
Chapter 6 – Reflection on Self – Learning……………………………………………………..80
Bibliography……………………………………………………………………………………82
Appendix 1 Survey Questionnaires……………………………………………………………87