TABLE OF CONTENTS

PUBLICATION THESIS OPTION ……………………………………………………………………….. iii
ABSTRACT ……………………………………………………………………………………………………….. iv
ACKNOWLEDGMENTS …………………………………………………………………………………….. v
LIST OF ILLUSTRATIONS ………………………………………………………………………………. viii
LIST OF TABLES ………………………………………………………………………………………………. ix
SECTION
1. INTRODUCTION ………………………………………………………………………………………. 1
PAPER
I. QUALITY’S IMPACT ON THE SUPPLY CHAIN: A SUPPLIER TO
CUSTOMER VIEW ……………………………………………………………………………………….. 3
ABSTRACT …………………………………………………………………………………………. 3
1. INTRODUCTION ……………………………………………………………………….. 4
2. BACKGROUND …………………………………………………………………………. 6
3. METHODOLOGY …………………………………………………………………….. 10
4. DISCUSSION AND CONCLUSION …………………………………………… 19
BIBLIOGRAPHY ……………………………………………………………………………….. 20
II. SHOPPING ON THE GO: HOW WALKING INFLUENCES MOBILE
SHOPPING PERFORMANCE ………………………………………………………………………. 22
ABSTRACT ……………………………………………………………………………………….. 22
1. INTRODUCTION ……………………………………………………………………… 23
2. LITERATURE REVIEW ……………………………………………………………. 24
3. THEORETICAL BACKGROUND ………………………………………………. 30
4. METHODOLOGY …………………………………………………………………….. 32
5. ANALYSIS AND RESULTS ………………………………………………………. 34
6. DISCUSSION AND CONCLUSIONS …………………………………………. 37
BIBLIOGRAPHY ……………………………………………………………………………….. 39
SECTION
2. CONCLUSION ………………………………………………………………………………………… 45
3. FUTURE WORK ……………………………………………………………………………………… 46
VITA ……………………………………………………………………………………………………………….. 47