Table of Contents
Acknowledgment ……………………………………………………………………………………………………………… 3
Abstract …………………………………………………………………………………………………………………………… 4
Chapter 1: Introduction ………………………………………………………………………………………………………. 8
1.1 Introduction …………………………………………………………………………………………………………….. 8
1.2 Background …………………………………………………………………………………………………………….. 9
1.3 Research Question ………………………………………………………………………………………………….. 10
1.4 Aim and Objectives ………………………………………………………………………………………………… 10
1.5 Research Significance ……………………………………………………………………………………………… 12
1.6 Organisation of Research ……………………………………………………………………………………….. 133
Chapter 2: Literature Review …………………………………………………………………………………………….. 15
2.1 Introduction …………………………………………………………………………………………………………… 15
2.2 Need of Rewards and Incentives in Organisations ………………………………………………………… 16
2.3 Evaluation of the current status of Irish Restaurant Industry …………………………………………… 18
2.4 Examining the concept of performance-based pay and its implications …………………………….. 20
2.5 Importance of Training and Development …………………………………………………………………… 23
2.6 Role and importance of Non-Monetary Incentives ………………………………………………………… 25
2.7 Relationship of Rewards and Incentives with Enhancing Employee’s Performance ……………. 27
2.8 Summary ………………………………………………………………………………………………………………. 29
Chapter 3: Research Methodology ……………………………………………………………………………………… 31
3.1 Introduction …………………………………………………………………………………………………………… 31
3.2 Research Design …………………………………………………………………………………………………….. 32
3.3 Research Approach …………………………………………………………………………………………………. 33
3.4 Research Paradigm …………………………………………………………………………………………………. 35
3.5 Data Collection ………………………………………………………………………………………………………. 36
3.5.1 Primary Data Collection Method …………………………………………………………………………. 36
3.5.2 Secondary Data Collection Method ……………………………………………………………………… 38
3.6 Sampling ………………………………………………………………………………………………………………. 39
3.7 Ethical Consideration and Access to Data …………………………………………………………………… 40
3.8 Data Analysis ………………………………………………………………………………………………………… 42
3.9 Limitations of Methodology ………………………………………….……………………………..……………………….43
4.0 Summary ………………………………………………………………………………………………………………. 44
Chapter 4: Data Findings and Analysis ……………………………………………………………………………….. 45
4.1 Introduction …………………………………………………………………………………………………………… 45
4.2 Data Analysis and Discussion …………………………………………………………………………………… 46
4.2.1 Theme 1: Reward System and incentives being used in the Comet Restaurant in Dublin .. 46
4.2.2 Theme 2: Rewards and employee incentives systems impact on the employee motivation
(non-monetary category) ……………………………………………………………………………………………. 49
4.2.3 Theme 3: Rewards and Incentives system Impact in the Performance/Turnover
Enhancement of the Employees ………………………………………………………………………………….. 51
4.2.4 Theme 4: Perception of Employees regarding Incentive Programs and Reward Systems
Implementation in the Irish Restaurant Sector ……………………………………………………………….. 52
4.3 Summary ………………………………………………………………………………………………………………. 54
Chapter 5 Data Discussion ………………………………………………………………………………………………… 56
5.1 Introduction …………………………………………………………………………………………………………… 56
5.2 Discussion of the Key Results and Analysis – Primary and Secondary Data ……………………… 56
5.3 Summary ………………………………………………………………………………………………………………. 61
Chapter 6 Conclusion and Recommendation ……….………………………………………………62
6.1 Introduction …………….………………………………………………………………..……62
6.2 Conclusions …………………………………………………………………………….…….62
6.3 Future Implication ……….……………………………………………………………………64
6.4 Recommendation …………………….……………………………………………………….65
6.5 Recommendation of future research ………………………….…………………………..….67
Chapter 7 Self Reflection …………………………………………………………………………….69
7.1 Introduction ……………………………………………………………………………………69
7.2 Learning styles ……………………….…………………………………………….…………..69
7.3 Skills Development …………………………………………………………………………….72
7.4 Problem encountered during dissertation………………….………………………..…………74
7.5 My course overview / experience during study to future……………………………..……….74
7.6 Conclusion …………..………………………………………………………………….…..….75
References……………………………………………………………………………………………………………………… 76
Appendix:Interview Questionnaire …………………………………………………………………………………….. 83