TABLE OF CONTENTS

CHAPTER 1 INTRODUCTION
1.1 BACKGROUND AND RATIONALE
1.2 PURPOSES OF THE STUDY
1.3 JUSTIFICATION FOR THE STUDY
1.4 SCOPE OF THE STUDY
1.5 RESEARCH QUESTIONS
1.6 ORGANIZATION OF THE STUDY
1.7 DEFINITION OF “BAD NEWS”
CHAPTER 2 LITERATURE REVIEW
2.1 A REVIEW OF PREVIOUS STUDIES
2.2 THEORETICAL BACKGROUND
2.2.1 Syntactic Structure
2.2.2 Speech act Theory
2.2.3 Conversational Implicature
2.2.4 Cooperative Principles
2.2.5 Politeness Theory
CHAPTER 3 METHODS AND PROCEDURES
3.1 AIMS AND OBJECTIVES
3.1.1 Aims of the Study
3.1.2 Objectives of the Study
3.2 RESEARCH DESIGN AND RESEARCH METHOD
3.3 SELECTION OF THE SAMPLE
3.4 DATA COLLECTION
3.4.1 Data Collection from Document Reviews
3.4.2 Data Collection from the Survey Questionnaire
3.5 DATA ANALYSIS
3.6 RELIABILITY AND VALIDITY
CHAPTER 4 RESULTS AND DISCUSSION
4.1 SYNTACTIC FEATURES OF DELIVERING BAD NEWS IN ENGLISH AND IN VIETNAMESE
4.1.1 Phrasal Structures
4.1.2 Sentential Structures
4.1.3 Clausal Structure
4.1.4 Discussion of the Similarities and Differences in the Syntactic Features of Delivering Bad News in English and in Vietnamese
4.2 PRAGMATIC FEATURES OF DELIVERING BAD NEWS IN ENGLISH AND IN VIETNAMESE
4.2.1 Bald-on Record
4.2.2 Positive Politeness
4.2.3 Negative Politeness
4.2.4 Off-record
4.2.5 Result and Discussion on Survey Questionnaire
4.2.6 Discussion of the Similarities and Differences in the Pragmatic Features of Delivering Bad News in English and in Vietnamese
4.3 FREQUENCY OF ENGLISH AND VIETNAMESE WAYS OF DELIVERING BAD NEWS
4.3.1 Frequency of English and Vietnamese Ways of Delivering Bad News in Syntactic Categories
4.3.2 Frequency of English and Vietnamese Ways of Delivering Bad News in Pragmatic Categories
CHAPTER 5 CONCLUSIONS, IMPLICATIONS AND RECOMMENDATIONS
5.1 SUMMARY OF THE DEVELOPMENT OF THE STUDY
5.2 SUMMARY OF THE FINDINGS
5.3 IMPLICATIONS OF THE STUDY
5.4 LIMITATIONS
5.5 RECOMMENDATIONS FOR FURTHER RESEARCH