TABLE OF CONTENTS

ABSTRACT ………………………………………………………………………………………………………………………………………….. iv
CHAPTER 1: INTRODUCTION…………………………………………………………………………………………………………… 1
CHAPTER 2: LITERATURE REVIEW ……………………………………………………………………………………………….. 5
CHAPTER 3: METHODS ……………………………………………………………………………………………………………………36
CHAPTER 4: RESULTS ………………………………………………………………………………………………………………………44
CHAPTER 5: DISCUSSION ………………………………………………………………………………………………………………..64
REFERENCES ……………………………………………………………………………………………………………………………………..80
APPENDIX A. JOB ZONES………………………………………………………………………………………………………………….99
APPENDIX B. IRB APPROVAL ………………………………………………………………………………………………………. 103
APPENDIX C. EXAMPLE OF QUALTRICS SURVEY INSTRUCTIONS AND QUESTIONS ……….. 104
APPENDIX D. JOB TITLE DESCRIPTIONS …………………………………………………………………………………… 105
APPENDIX E. LIST OF 300 JOB TITLES ………………………………………………………………………………………. 112
APPENDIX F. DEMOGRAPHIC QUESTIONAIRE ………………………………………………………………………… 125
APPENDIX G. CARD SORTING RESPONSE SHEET ……………………………………………………………………. 126
APPENDIX H. FREE-WRITING RESPONSE SHEET……………………………………………………………………. 127
APPENDIX I. INFORMED CONSENT ……………………………………………………………………………………………. 128