Table of Contents

1. Introduction ……………………………………………………………………………………………………………. 3
2. Literature Review……………………………………………………………………………………………………. 6
2.1 Literature Introduction ………………………………………………………………………………………… 6
2.2 Strategic Human Resource Management and the impact of HPWS ………………………….. 6
2.3 HR Practices ……………………………………………………………………………………………………… 9
2.3.1 Training and Development …………………………………………………………………………….. 9
2.3.2 Reward Management…………………………………………………………………………………… 11
2.3.3 Employee Wellbeing …………………………………………………………………………………… 12
2.4 Employee retention …………………………………………………………………………………………… 13
2.5 Employee turnover in hospitality industry …………………………………………………………… 15
2.6 Literature Conclusion ……………………………………………………………………………………….. 16
3. Methodology ………………………………………………………………………………………………………… 18
3.1 Methodology Introduction …………………………………………………………………………………. 18
3.2 Research Design ………………………………………………………………………………………………. 19
3.2.1 Research Philosophy …………………………………………………………………………………… 19
3.2.2 Research Approach …………………………………………………………………………………….. 19
3.2.3 Research Strategy ……………………………………………………………………………………….. 20
3.2.4 Sampling – Selecting Respondents ………………………………………………………………… 21
3.3 Data Collection Instruments ………………………………………………………………………………. 22
3.4 Research Ethics ………………………………………………………………………………………………… 23
3.5 Limitations of Methodology ………………………………………………………………………………. 24
4. Data Analysis and Findings ……………………………………………………………………………………. 25
4.1 Findings ………………………………………………………………………………………………………….. 25
4.1.1 Importance of SHRM ………………………………………………………………………………….. 25
4.1.2 Talent management initiatives ……………………………………………………………………… 26
4.1.3 HR practises in the hotel industry …………………………………………………………………. 27
4.1.4 Training programs ………………………………………………………………………………………. 27
4.1.5 Career Advice …………………………………………………………………………………………….. 28
4.1.6 Career opportunities ……………………………………………………………………………………. 28
4.1.7 Reward initiatives ……………………………………………………………………………………….. 29
4.1.8 Employee wellbeing ……………………………………………………………………………………. 29
4.1.9 Retention practices ……………………………………………………………………………………… 30
4.1.10 Challenges ……………………………………………………………………………………………….. 30
5. Discussion ……………………………………………………………………………………………………………. 33
6. Conclusions/Recommendations ………………………………………………………………………………. 40
6.1 Limitations and Directions for Future Research ……………………………………………………. 43
7. Reflections …………………………………………………………………………………………………………… 45
8. References ……………………………………………………………………………………………………………. 50
9. Appendices …………………………………………………………………………………………………………… 56